CANCELLATION 

 An order can be canceled if the order has not been shipped out. If you would like to cancel an order please send us an e-mail at service@barnbarn.de and we will cancel the order and refund the money (if you have already paid for the purchase).  

 

RÜCKGABEN /RETURNS

Wenn unsere Produkte nicht nach Deinen Erwartungen sind, können diese innerhalb von 14 Tagen umgetauscht werden. Bitte informiere uns unter service@barnbarn.de innerhalb von 5 Tagen nach Erhalt der Ware, dass Du die Produkte zurückschicken möchtest.   

 

Um den Umtausch schnell und korrekt abwickeln zu können benötigen wir die folgenden Informationen in Deiner E-Mail: 

 

1) Rückgabegrund

2) Bestellnummer und Artikelbezeichnung (Name, Marke, Grösse, Farbe)

3) Bei Umtausch in andere Ware benötigen wir die Angabe der gewünschten Grösse und Farbe, damit wir diese schnell abwickeln können 

Wir schicken dann umgehend eine Bestätigung per Mail

 

When a product does not full fill your requirements you are free to return these within 14 days. Please inform us at service@barnbarn.de within 5 days from that you have received the products. To make the return / or exchange for a new product send us following information:

 
1) Why you would like to make the return

2) Your name and order date 

3) Product you want to return 

3) When you would like to change your product for a new one please inform us what product you prefer. We then need following information: Name, Brand, Size & Color)

 

We will send you a confirmation over E-mail. 

 

 

DELIVERY RETURNS

When you make an delivery please let us know and we will send you a return label. We can only make return labels for returns within Germany. For returns outside Germany we will refund you for the shipping cost of the refund. Please send us a copy of the cost for the return and we will refund you. 

 

Make sure that you pack the products secure, so that they are not damaged during the shipment back to BARNBARN. Please make sure that the returns are made in their original packages and with hangers, like brand tags. We can only accept free returns, that means shipments that are fully paid delivery. Normally the return of the order volume (price/cost for the ordered item/s) will take place, for undamaged goods, within 5 days.


Rückgabeadresse / Return address:

BARNBARN 

Therése Engström Bollweg

Beselerplatz 11

22 607 Hamburg

GERMANY

 

KEINE RÜCKSENDUNG MÖGLICH /

NOT ACCEPTED RETURNS 



Rückgaben können nicht akzeptiert werden, wenn die Ware bereits getragen oder gewaschen worden ist.

 

We don't accept returns of products / garments that has been used or washed. 

 

 

AGB

Datenschutz & Privacy Policy / Data Protection

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